October, 2020 News

Ofgem Introducing New Rules to Help Vulnerable Customers with Energy Costs.

Posted on 19th October, 2020

Energy regulator Ofgem is introducing new rules from 15 December to help vulnerable customers who struggle to pay their energy bills this winter. Suppliers will be required to offer emergency credit to customers who cannot top up prepayment meters.  And if customers are in debt, suppliers must put them on “realistic...

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iPhone 12: Apple makes jump to 5G

Posted on 16th October, 2020

Apple has confirmed its iPhone 12 handsets will be its first to work on faster 5G networks. The company has also extended the range to include a new “Mini” model that has a smaller 5.4in screen.  The US firm bucked a wider industry downturn by increasing its handset sales over the...

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Phone bill charges of £1,200 added “without permission.”

Posted on 8th October, 2020

“I was absolutely horrified and I actually felt quite violated”.  That’s how Sally Giles describes the moment she discovered she’d been charged £4.50 each week, every week for more than five years “without [her] knowledge or permission”.  The charge – which totalled more than £1,200 – was added to her...

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