Telecoms News

Keep your router out of the sun!

Posted on 21st July, 2021

Virgin Media has told its customers to keep wi-fi routers out of direct sunlight in case they overheat.  The warning was contained in a recently published page offering “top tips for a strong, reliable connection this summer”. Overheating is a problem to which many electronic devices can be prone.  If...

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Technological & Political Changes (Inc. ISDN & PSTN Turn-Off & Super Deductions)

Posted on 21st June, 2021

Throughout the national lockdown, businesses have been adapting to the changing landscape and over the past 16 months, communicating with your staff/customers has never been so important.  As you may be aware, we work with thousands of businesses throughout the UK, and help our clients with both their telecoms and...

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Fibre broadband: The cost of delivering in rural areas.

Posted on 16th November, 2020

Wisbech is a pretty market town in Cambridgeshire but it’s an area divided by access to fast broadband. Paul Brett moved to the area in 2003, seeking a slightly more laid-back way of life. But as a software engineer, he also needed fast broadband. And despite being in a location...

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iPhone 12: Apple makes jump to 5G

Posted on 16th October, 2020

Apple has confirmed its iPhone 12 handsets will be its first to work on faster 5G networks. The company has also extended the range to include a new “Mini” model that has a smaller 5.4in screen.  The US firm bucked a wider industry downturn by increasing its handset sales over the...

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Phone bill charges of £1,200 added “without permission.”

Posted on 8th October, 2020

“I was absolutely horrified and I actually felt quite violated”.  That’s how Sally Giles describes the moment she discovered she’d been charged £4.50 each week, every week for more than five years “without [her] knowledge or permission”.  The charge – which totalled more than £1,200 – was added to her...

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Increasing Telephony Costs & Potential Utility Refunds

Posted on 18th September, 2020

Telecoms:   BT are introducing two further price increases from September and October 2020.  Generally, other suppliers will follow suit and we would recommend forwarding a copy of your latest invoice (regardless of your current supplier) to see if you will be impacted.  Due to our large client base, we are...

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Coronavirus: ‘Avoid Using Microwave To Get Faster Internet’

Posted on 25th March, 2020

People should avoid using the microwave at the same time as their wi-fi, media regulator Ofcom has said, as part of advice to help improve internet speeds.  It comes as millions work remotely and rely on streaming services after the UK was told to “stay at home”.  This has put...

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Openreach Halts Home-Visit Broadband Connections

Posted on 25th March, 2020

BT’s Openreach says it will no longer install new broadband connections when a home visit is involved.  The division, which runs the broadband network for a range of internet service providers, says it will now focus its efforts on other “essential work”.  It means work to switch customers between suppliers...

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UK Mobile Networks Face Problems

Posted on 17th March, 2020

The UK’s mobile networks are experiencing problems with their services.  EE told the BBC it is something “that is affecting all operators and we are working closely to fix it”.  The problem is being blamed on “interconnect issues” stemming from one operator, O2.  “We don’t believe it is connected to...

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Email Address Charges Branded ‘Daylight Robbery’

Posted on 27th February, 2020

Ofcom is writing to broadband companies to ask why some people are having to pay to keep old email addresses.  TalkTalk charges £5 a month and BT charges £7.50 a month if customers switch providers but want to keep using their email addresses as before.  Virgin deletes those it gives...

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